Refund Policy

Our Commitment

At GOWKUL, we stand behind the quality of our premium A2 ghee products. If you're not completely satisfied with your purchase, we're here to help with our comprehensive refund and return policy.

Return Eligibility

You may return products within 30 days of delivery if:

• The product is damaged or defective upon arrival
• You received the wrong product
• The product doesn't match the description
• Quality issues with the product
• Packaging is compromised affecting product quality

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

• Products that have been opened and used (unless defective)
• Products returned after 30 days of delivery
• Products damaged due to misuse or improper storage
• Custom or personalized orders (unless defective)

Return Process

Step 1: Contact Us

Contact our customer support team within 30 days of delivery:

• Email: returns@gowkul.com
• Phone: +91 11 4567 8900
• WhatsApp: +91 98765 43210

Step 2: Return Authorization

Provide the following information:

• Order number
• Product details
• Reason for return
• Photos of the product (if damaged/defective)

Step 3: Return Shipping

Once approved, we'll provide return instructions and a prepaid return label. Pack the product securely in its original packaging.

Refund Process

Processing Time

• Quality Check: 2-3 business days after we receive the returned product
• Refund Processing: 3-5 business days after approval
• Bank Credit: 5-7 business days (depending on your bank)

Refund Methods

• Original payment method (preferred)
• Bank transfer (if original method unavailable)
• Store credit (upon request)

Partial Refunds

Partial refunds may be issued for:

• Products returned after 15 days (50% refund)
• Products with minor damage not affecting quality
• Bulk orders with partial issues

Exchanges

We offer exchanges for defective products or wrong items shipped. The exchange process follows the same timeline as returns, and we'll ship the replacement product once we receive the returned item.

Shipping Costs

• Our Error: We cover all return shipping costs
• Quality Issues: We cover all return shipping costs
• Change of Mind: Customer covers return shipping costs
• Exchanges: We cover shipping for replacement products

Damaged in Transit

If your product arrives damaged due to shipping, please contact us immediately with photos. We'll arrange for immediate replacement or full refund without requiring you to return the damaged product.

Bulk Orders

Special return conditions apply to bulk orders (10+ units). Please contact our customer support team for bulk order return procedures.